Your tasks on this position:
- Complex customer support, including being the first line of contact
- Escalation of problems, providing solutions
- Analysis of customer’s needs, gathering functional and non-functional requirements; then forwarding it to other company’s departments (close cooperation with Analytic team)
- Participation in project meetings with customer
- Customer onboarding for new products
- Support in preparation of sales documents (business cases, offers, pricing, analyses)
- Support in user acceptance tests
- Cooperation with other company’s teams, including close cooperation with analytical team. This includes realization of analytical tasks concerning fuel efficiency in order to meet the product and customer’s needs
- Improving communication between business and IT
Our requirements:
- At least 2 years of related work experience
- Experience in IT customer support
- Highly developed technical skills enabling to translate specific data and issues into business communication
- Familiarity or openness to meet and explore aviation industry terms
- Ability to translate business goals into technical requirements
- Fluent communication in English (min. C1)
- Strong interpersonal skills
- Great work organization, coordination skills
- MS Office skills
- Readiness for business trips, including abroad trips
Apply now
Apply now
