Ready to elevate your aviation career?

We are a close-knit team fascinated by innovation, crafting AI-driven solutions for the aviation industry. At StorkJet, you can collaborate with the biggest airlines in the world, and your work has a real impact on the daily operations of the skies. Join us to be part of something bigger and contribute to decreasing the CO² pollution of the air you breathe.

We are looking for ✈ Customer Experience Specialist in Aviation

Your tasks:

• Build and maintain strong, long-lasting client relationships.
• Participate in project meetings with clients to discuss performance metrics and goals, conduct training sessions.
• Address clients’ needs promptly and effectively.
• Analyze customer data and draw actionable conclusions.
• Collaborate with Product Owners, developers, UX and QA specialists to define and enhance system functionalities.
• Define the scope of new system functionalities, ensuring seamless communication between business and IT teams.
• Create and maintain product documentation.
• Provide technical support to customers, including the implementation of new features.
• Assist in monitoring airline fuel efficiency initiatives and policies.
• Monitor and resolve issues reported by airline fuel managers.

Our requirements:

• Education or few years of professional experience in an aviation field (both would be perfect).
• Proficiency in English, including aviation-specific terminology (C1).
• Strong communication and presentation skills.
• Analytical mindset with the ability to interpret data and metrics to support decision-making, ability of questioning proposed solutions, and recommending approaches.
• Active listening skills – adept at gathering requirements, identifying business needs, and understanding the core of customer communications.
• Ability to translate technical concepts into business value, with strong negotiation skills – e.g., collecting estimations and balancing customer satisfaction with company costs.
• Taking ownership of tasks attitude.
• Excellent organizational skills and attention to detail.
• Availability for business travel.

Nice to have:

• Experience in working with clients in the IT industry.
• SQL knowledge.
• Capability to write comprehensive documentation and user guides for complex applications.

Benefits and more:

• Great development opportunities – we create innovative solutions for the global market, with the possibility of implementing your ideas and solutions
• Possibility to join the Employee Stock Option Plan (ESOP)
• Training budget, language classes, internal tech talks, referral program
• Flexible hours and a modern office in the heart of Katowice
• Fully equipped kitchen (with an oatmeal station – we take breakfasts seriously)
• Private healthcare and/or Multisport card
• Regular, unconventional company events, friendly atmosphere – we’re not a corporation

Need More Info? We’re here to answer any questions you have about your future adventure with StorkJet! Contact us ? [email protected].